![]() Then, go to Open Office > PC & mobile phone or Quiet office/home office > PC & mobile phone. Alternatively, use the Product Finder on the Plantronics website and go to How do you primarily plan to use the device > Joining meetings, calling colleagues, or talking to family and friends > headset.Note: This functionality is specific to USB headsets from Jabra, Plantronics, or Sennheiser. Bluetooth headsets with a USB dongle are also supported. This allows 8x8 Work for Desktop users with supported headsets or speakerphones to take calls from anywhere in their home or office, eliminating the need to stay close to their computer for answering calls. If you are using a Jabra, Plantronics, or Sennheiser headset, 8x8 Work also allows you to answer or end calls, and mute or adjust volume using your headset controls instead of the app. Call using headset with call controlsĨx8 Work for Desktop allows call audio via headsets from various manufacturers. Applies to audio for two-way calls, but not to conference calls or meetings. Is available on 8x8x Work for Desktop (starting with 8x8 Work for Desktop 7.17) as well as 8X8 Work for Web (starting with 8x8 Work for Desktop 7.18 ). Is available through the Citrix Workspace desktop app (starting with 8x8 Work for Desktop 7.17), and through the Citrix Workspace web app (starting with 8x8 Work for Desktop 7.18). Notes: Starting with 8x8 Work for Desktop version 7.17 offers support for Virtualized Desktop Infrastructure (VDI), enabling you to use your own computer’s audio devices for calls in an 8x8 Work for Desktop instance running on a virtual machine! When 8x8 Work for Desktop on a virtual machine successfully connects to your computer’s audio sources, the Computer audio option in the Call using panel changes to read Computer - VDI. By opening the Call using menu, you can switch your calling device or number, or add another number to call from. Let me know how you find this new call delivery method once you’ve taken it for a spin.Need a hands-free calling experience, or want to dial in 8x8 Work but continue your calls via a phone? Place, receive, and manage 8x8 Work calls through your headset, your desk phone, or any other phone you have access to!īy default, you make and receive calls in 8x8 Work for Desktop using your computer microphone and speakers. VoIP calls from another Microsoft Teams desktop clientįor all other methods, the call will still be received, but it won’t benefit from the faster connection time.įor more information see the Microsoft Teams official documentation.Agents who aren’t in the call routing list won’t receive calls.Īfter conference mode is enabled on a call queue, calls will benefit from the faster connection time if they’re received via one of the following methods: If the agent requirements above aren’t met and conference mode is enabled on a call queue, agents who don’t meet the requirements aren’t included in the call routing list. Agents Teams accounts need to be set to Teams-only mode.Microsoft Teams phone version 1449/1.051601 or later.The latest version of the Microsoft Teams desktop client, Android app, or iOS app.Agents added to the call queue need to use one of the following clients:.For a long while in Microsoft Teams Call Queues there has been a delay between when an agent answers a call, and when they start hearing audio – I have seen a delay of up to 8 seconds!! Finally, after months of waiting, a fix has arrived in the form of ‘Conference Mode’, and based on some initial testing this is a great improvement!Ĭonference Mode is enabled on a per queue basis and only supports Microsoft Teams users – you can’t deliver calls to users on Skype for Business using this new mode.Ĭonference mode is disabled by default but can be enabled if the following requirements are met: ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |